Terms of Service

These terms are for findvetspecialists.com. The operator is VetSpecialists, a micro enterprise registered in India (Udyam).

Address: Derabassi, SAS Nagar, Punjab 140507, India. We handle all requests by email.

For these terms, email hello@findvetspecialists.com. Address it to Data Protection Officer, VetSpecialists.

Using this site means you accept these terms. If you do not accept them, do not use the site.

VetSpecialists is a directory of veterinary hospitals in Singapore and Hong Kong. We also forward some requests. That is all.

We do not give veterinary advice. We do not diagnose. We do not treat animals. We do not create a vet–client relationship. Any treatment contract is between you and the hospital you choose.

You choose the hospital. Sometimes we look up a hospital's licence on the public register, or phone a 24-hour number. When we have done that, the page shows the date. If no date is shown, we have not done that check. We do not check doctors' skills, equipment, prices, or whether a hospital can see you on a given day. We do not guarantee quality, availability, or outcomes.

This directory is not the Singapore Veterinary Council's public list. It is not any official Hong Kong veterinary register. Absence from this site does not mean a hospital is unlicensed or unavailable.

Tier 1 — Hospital with listed specialists. At least one vet at the hospital is on an official specialist list. In Hong Kong that is the Veterinary Surgeons Board list of vets allowed to advertise as specialists. In Singapore that is the Singapore Veterinary Association list of veterinary specialists. We record the date we checked. The hospital also has equipment for complex cases: cancer, serious injuries, and major surgery.

Tier 2 — General hospital. A larger hospital that handles more complex cases than a neighbourhood clinic, such as certain tests and smaller surgeries. Some have advanced equipment. The difference from Tier 1 is a vet on one of those specialist lists.

Tier 3 — Neighbourhood clinic. Check-ups, vaccinations, and everyday problems.

Tiers describe the level of care, not who is better. Many everyday problems are handled by a neighbourhood clinic. Ask your regular vet if you are unsure.

Tier 1 needs at least one vet on the Hong Kong Veterinary Surgeons Board specialist list or the Singapore Veterinary Association specialist list, as checked by us on the date we record. A tier does not rate, rank, or compare the skill of any hospital or doctor.

We show board specialty credentials on a listing only after we check them. A tier is not a statement that we inspected the hospital or that a specialist college has accredited it.

Addresses, specialties, equipment, services, prices, doctor names and qualifications come from the hospital or its own public pages. Appointment hours and closed days are set by the hospital. They are not shown on the public listing. They only decide which times a pet owner can request. A free-text opening-times note may still appear. Any of this may be out of date. We do not promise it is complete or current.

A check covers only the item and the date we show. A licence check is not a check of a doctor. A phone confirmation of a 24-hour number is not a licence check. A board-specialty check is not a check of the hospital's licence.

A listing, a tier, a badge or a position in search results is not a recommendation from us.

Do not use our forms in an emergency. They are not watched in real time. In an emergency, phone a 24-hour veterinary hospital or your regular vet now.

Our Emergency mode lists hospitals whose 24-hour number we confirmed by phone on the date shown next to it. Numbers and cover can change after that date. We stop showing a confirmed number 12 months after we confirmed it, unless we confirm it again. The date shown is the day we phoned. It is not a promise about any later day. We do not guarantee that a hospital will answer, has space, or will treat your pet. If you cannot get through, phone another hospital or your regular vet. Do not wait on this site.

A hospital that is not in Emergency mode may still offer emergency care. Its confirmed 24-hour number, when we have one, is in one box on its own page. Directory cards show that number only in Emergency mode. A 24-hour badge on a card does not include the number.

Next to a confirmed number we show: “Emergency line only. Call only if your pet needs urgent care now. For appointments, use Book Appointment.”

You may browse listings, read ratings, and send a Book Appointment request where that form is shown. That form only appears when the hospital is enrolled and has an email on file.

We pass Book Appointment details to that hospital and keep a copy so we can follow up. Your name, email, phone, and pet name stay hidden until the hospital presses View request. The day and time range you chose, your pet type, and the reason are shown before that. The hospital may decline before it opens the request. That decline is not a charge, and the hospital does not see your contact details. When the hospital opens the request, we email you once with a date and a clock, counted only across that hospital's opening hours. We do not give you the hospital's phone, email, or website. If you have not heard from the hospital, email us at hello@findvetspecialists.com. After it opens the request, it may confirm one time inside your range, suggest another time, or say it cannot help, and it may add a short note. That reply is not a charge.

A request is not a booking. The hospital does not have to reply. Any appointment, fee, or treatment dispute is between you and the hospital. Within each tier, hospitals with Refer and Book on this site are shown first. They pay us a fee when they open a request.

We are not responsible if an appointment is cancelled, changed, or missed. We do not have to step into a dispute between a pet owner and a hospital. We may help by email.

Private links we send you are for that request only. Do not share them. You must be 18 or over to use this site.

If you work at a hospital listed with us, that hospital receives a code for each active veterinarian. Enter the code on the hospital's Refer button. Do not share the code. It lets someone refer a case in that veterinarian's name. The code stops when the veterinarian is removed or inactive, when the listing is withdrawn, and 90 days after it was emailed.

The form asks for the pet owner's name, email, and phone, and a tick that the pet owner agreed to be contacted by the receiving hospital. We do not pay referring veterinarians. The receiving hospital handles the case. We do not guarantee a reply. If it declines before opening the request, it is not charged. After it opens the request, it sees your hospital's phone and email from the listing on file.

Private hospital links are for that request only. Do not share them.

Do not use the site to harm anyone, to send spam, or to submit false reviews or listings.

Do not scrape the directory in a way that overloads the service. Do not try to bypass sign-in, private links, or billing. Do not use the site if you are under 18.

If you submit a review, you allow us to display it on the site. We moderate reviews and may decline or remove any review.

Ratings and comments are the opinions of the people who sent them, not ours. We do not check that the reviewer was a client. We may refuse or remove any review.

Hospitals, Google Maps, payment providers and email providers are separate businesses. We are not responsible for their websites, services, fees or treatment.

We aim to keep the site available. We do not promise it will always be up, complete, or free of errors. Hours, fees, and services can change without notice on this site.

We may add, edit, hide, or remove listings. We may change how Refer and Book work.

Where the law allows, we may suspend or close a referring veterinarian's account, and we may change or stop any part of the site.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud, or any liability that the law does not allow us to limit.

For hospitals: our liability for a claim is capped at the greater of 100 in your listing currency (SGD 100 or HKD 100) or the fees your hospital paid us in the 12 months before the claim.

For pet owners and referring veterinarians (you use the site free of charge): we do not use a general money cap. We are not liable for indirect loss that was not reasonably foreseeable.

We are not liable for the hospital's advice, treatment, prices, or failure to reply.

We may change these terms. The date above is the current version. If a change matters to how you use the site, we will say so on this page. Fee changes for enrolled hospitals still need agreement by email.

Anything to do with a hospital (a hospital's enrolment and billing, or a pet owner's or referring vet's request to or dealings with a hospital) is governed by the law of the country where that hospital is listed, and that country's courts: Singapore law and courts for hospitals listed in Singapore, Hong Kong law and courts for hospitals listed in Hong Kong. Everything else about using the site is governed by Singapore law and courts.

Before going to court, both sides first try to resolve the dispute by email to hello@findvetspecialists.com for 30 days. These terms do not use arbitration. Nothing in these terms takes away rights you have under local consumer or privacy law that cannot be excluded.

Email hello@findvetspecialists.com. Address it to Data Protection Officer, VetSpecialists. Postal address: Derabassi, SAS Nagar, Punjab 140507, India.